LIMITED WARRANTY POLICY AND GUIDELINES

The Lluchus products covered by this warranty are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product, except for pom poms and products that are marked as not covered by warranty on the product’s packaging, hangtag and/or label, and product purchased from an unauthorized dealer or seller.

If your product covered by this warranty fails due to a manufacturing defect we will repair it without charge, or replace it, at our discretion. Only original, unaltered and unmodified items and workmanship are covered. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.

The products eligible for the lifetime warranty are covered to the original owner, for the lifetime of the product. 

For warranty evaluation, your product must be returned directly to The Lluchus Warranty Department, with a Warranty Return Form. All shipping to Warranty must be pre-paid and insured. Lluchus will not be liable for lost in-bound packages. 

Our policy requires that products accepted for repair be clean. Charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned.